1. Who we are
ADSage.in is a brand owned and operated by Dave Groups, based in Mumbai, India. This policy explains how cancellations and refunds work for our services and plans.
2. Nature of our services
We provide professional services such as web and app development, design, digital marketing, social media management, AI and automation, consulting and managed retainers. Much of our work involves senior time, third-party costs (hosting, domains, ad spend, licences) and custom output produced specifically for you. This shapes the refund terms below.
3. Cancellation by you
- Before work begins: if you cancel an engagement before any work has started, you receive a full refund of any advance paid, minus non-recoverable third-party costs already incurred on your behalf (for example a domain already registered in your name).
- After work begins: for fixed-price projects, you are charged for the proportion of work completed and any third-party costs committed up to the cancellation date. The remaining balance, if any, is refunded.
- Monthly retainers and subscriptions: you may cancel with written notice before the next billing cycle. The current cycle is not refunded, since resources for that period are already allocated, but you will not be billed for the following cycle.
4. Cancellation by us
In rare cases we may need to end an engagement (for example, scope that falls outside our expertise, non-payment, or a breakdown in working relationship). If we do, you will be billed only for work completed and committed third-party costs, and any remaining advance is refunded.
5. Refund timelines and method
Approved refunds are processed to the original payment method within 7 to 10 business days. For payments made through gateways such as Razorpay, PayU, Cashfree or Stripe, the time for funds to reflect in your account depends on your bank or card issuer.
6. What is non-refundable
- Third-party costs already spent on your behalf (domains, hosting already provisioned, advertising spend already placed, paid licences and stock assets).
- Completed and delivered milestones that have been accepted by you.
- Time-boxed consulting sessions that have already taken place.
7. How to request a cancellation or refund
Email us with your engagement details and reason. We aim to acknowledge within one business day and resolve fairly and promptly. Contact details are available on our Contact page.
8. Fair dealing
These terms are written to be fair to both sides and are governed by applicable Indian law, including the Consumer Protection Act, 2019. Nothing here removes rights you have under law. This policy should be read together with our Terms & Conditions.